Good to Know
Frequently AskedQuestions
Everything you need to know about ordering, materials and delivery.
Do you make rugs to order?
Yes. Most of our work is bespoke — we weave to your size, colour, fibre and design specification. Begin on the Made to Order page.
What materials do you work with?
Hand-spun wool, silk, bamboo-silk, cotton and natural blends, selected for feel, durability and conscience.
What are typical lead times?
Made-to-order pieces are generally woven within 8–16 weeks depending on size, technique and finish. We confirm a timeline with every quotation.
Do you supply to businesses and projects?
Yes — we partner with designers, architects and procurement teams on hospitality, residential and commercial projects at scale. See the Hospitality page.
Can I request samples?
Absolutely. We provide yarn and weave samples so you can confirm colour and texture before production begins.
How do you ship internationally?
We export worldwide with trusted logistics partners, handling documentation and care instructions for safe delivery.
How should I care for my rug?
Regular gentle vacuuming and professional cleaning when needed will preserve the weave for generations. Care guidance ships with every piece.